Author Question: Customer Requests Information for Returning Product The customer service department of Software ... (Read 1120 times)

sc00by25 · **on:** Jun 23, 2018

Customer Requests Information for Returning Product The customer service department of Software Solutions received a letter from Latif Ahmed stating that he placed an order for the AccTabs accounting software and instead received a software package entitled ThirdWave. He would like to receive a UPS account number to use when returning the product so that he will not have to pay the shipping, as well as instructions for packaging and labeling the returned product. Required: Write an e-mail message as the customer service manager of Software Solutions responding to Mr. Ahmed's requests. Include an appropriate subject line and message body in your solution.

Question 2

Supervisors expect employees to accept change as the norm and be open to upgrading their skills.
Indicate whether the statement is true or false

lin77x · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

The subject line should be descriptive of the situation (example: UPS Instructions for Returned Merchandise).

The body of the message should be written deductively, beginning with the statement that the company is glad to assist with the UPS return of the unordered merchandise. A bulleted list of instructions should follow, including the account information needed for the return. Action verbs should be used.

A positive statement about a new software title that is about to be released or other related products should be included.

The message should end with a positive, forward-looking idea.

A complimentary close such as sincerely or thank-you should be followed by your name and signature file information.

Answer to Question 2

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