This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A company that had previously sent its call centre business to India has now brought that business ... (Read 64 times)

Metfan725

  • Hero Member
  • *****
  • Posts: 552
on: Dec 3, 2019

Question 1

The decline in customer satisfaction for outsourced call centres highlights which aspect of outsourcing risk?
◦ technological
◦ cost
◦ quality
◦ core competency
◦ erratic utility functionality

Question 2

A company that had previously sent its call centre business to India has now brought that business back to small towns in the U.S. such as Dubuque, Iowa. This is an example of
◦ return outsourcing.
◦ backsourcing.
◦ outsourcing.
◦ offshoring.
◦ inshoring.
Operations Management (Canadian Edition) ¦ Heizer, Render, Griffin ¦ 1st Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by Metfan725 on Dec 3, 2019

canderson530

  • Sr. Member
  • ****
  • Posts: 317
Reply #1 on: Dec 3, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


Metfan725

  • Member
  • Posts: 552
Reply 2 on: Dec 3, 2019
Excellent

kswal303

  • Member
  • Posts: 316
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Did you know?

Approximately one in three babies in the United States is now delivered by cesarean section. The number of cesarean sections in the United States has risen 46% since 1996.

Did you know?

Most women experience menopause in their 50s. However, in 1994, an Italian woman gave birth to a baby boy when she was 61 years old.

Did you know?

Asthma cases in Americans are about 75% higher today than they were in 1980.

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Elephant pillar carvings at Kailash Temple, India Elephant pillar carvings at Kailash Temple, India
A Royal Bengal Tiger, the largest big cat in Bannerghatta National Park, India A Royal Bengal Tiger, the largest big cat in Bannerghatta National Park, India
Entrepreneurship: Starting and Operating a Small Business (3rd Edition) Entrepreneurship: Starting and Operating a Small Business (3rd Edition)
Business Mathematics in Canada, 11e (Jerome, Worswick) Business Mathematics in Canada, 11e (Jerome, Worswick)
Video: Hormonal regulation of pregnancy - weeks 2 through 38

For a complete list of videos, visit our video library