Homework Clinic
Hands-on Clinic => Other => Topic started by: rmenurse on Mar 10, 2019
-
The Walker Golf Club is an exclusive, upscale golf facility in south Florida and you are the general manager. A new member has approached you with a complaint about a dining room server that has been employed by the club for more than 15 years. The club member wants this person terminated. The Board of Directors requires all hires and terminations to be approved at official board meetings. Discuss how you will research, document, and ultimately handle this situation.
-
Answers will vary.
Clubs are sensitive to members needs and the general manager's primary job is to mediate issues to the guest's satisfaction. These issues may be difficult, particularly if the complaint comes from only one member.
-
Thank you
-
thank you
-
thank you
-
thank you