Homework Clinic

Social Science Clinic => Business => Topic started by: Alainaaa8 on Mar 30, 2020

Title: What is "emotional intelligence (EQ)?" Name the five essential elements of EQ.
Post by: Alainaaa8 on Mar 30, 2020

Question 1

What is employee "empowerment?" How do customers, employees, and the company benefit from it?

Question 2

What is "emotional intelligence (EQ)?" Name the five essential elements of EQ.

Title: What is "emotional intelligence (EQ)?" Name the five essential elements of EQ.
Post by: triiciiaa on Mar 30, 2020

Answer 1

Empowerment happens when employees are given the authority and latitude to take initiative on behalf of customers. Customers benefit because employees can cut through red tape and get their needs met. Employees benefit from the satisfaction of helping customers by asserting creativity and initiative. Companies benefit because customers and employees are more satisfied.

Answer 2

Emotional intelligence describes characteristics we tend to call people skills. Elements of EQ are:
• Self-awareness (understanding of one's own motives and actions)
• Self-management (the ability to control impulses)
• Self-motivation (the ability to stimulate action toward desired outcomes)
• Empathy (the ability to see a situation from another person's perspective)
• Social skills (the ability to adapt communication to situational needs)