Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?
A) Talk openly and freely on her cell phone in any location and at any time.
B) Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing.
C) Speak louder so that her receiver can hear her and her ideas.
D) Screen incoming calls if she is busy.
Question 2
Which of the following is the best example of a response when answering calls for others?
A) Annette is currently participating in an important budget meeting with our board of directors.
B) We're not really sure where Annette is right now, but she'll return your call immediately whenever she gets back.
C) Annette has run down to the ladies' room for a few minutes, but she should be back soon.
D) Annette is away from her desk, but I will give her your message when she returns.
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