The staff development educator developed strategies to help nurse managers actively listen. Guidelines for active listening include which of the following?
a. Speed up your internal processes so that you can process more data.
b. Realize that the first words of the sender are the most important.
c. Be prepared to make an effective judgment of the communication sender.
d. Cultivate a desire to learn about the other person.
Question 2
The chief nursing officer decided that the nurse managers need a series of staff development programs on team-building through communication and partnerships.
She understood that the nurse managers needed to build confidence in ways of handling various situations. The greatest deterrent to confidence is:
a. Lack of clarity in the mission.
b. Lack of control of the environment.
c. Fear that one can't handle the consequences.
d. Fear that the boss will not like one's work.
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