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Author Question: Tech-savvy customers, especially young people or "Net-geners" hold certain expectations about what ... (Read 425 times)

OSWALD

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Question 1

What is Web-based customer service and why is it important?

Question 2

Tech-savvy customers, especially young people or "Net-geners" hold certain expectations about what businesses should offer or provide. Describe three customer service expectations as discussed in the chapter.


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Marked as best answer by OSWALD on Mar 30, 2020

taylorsonier

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Harmanpreet Hans

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thank you



 

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