What is one recommendation for managers who wish to introduce new technology with the least amount of resistance?
A. Insist that staff use all new technology immediately.
B. Insist that staff members describe the new technology to all clients
C. Stress to staff members and clients what will remain unchanged despite its use.
D. Forbid staff to communicate in-person if electronic communication is available.
Question 2
What are two characteristics of an organization that undergo major changes as there is an increased reliance on information technology?
A. Its prime beneficiary and its mission.
B. Its goals and objectives.
C. Its informal power structure and the amount of face-to-face communication.
D. Its salary structure and facilities.