A resident is very upset about her lunch. Which communication technique can help the person gain ...

Author Question: A resident is very upset about her lunch. Which communication technique can help the person gain ... (Read 68 times)

mwit1967

Hero Member
Posts: 501

on: Jul 17, 2018

A resident is very upset about her lunch. Which communication technique can help the person gain control?

a. Paraphrasing
b. Silence
c. Clarifying
d. Focusing

Question 2

What kind of lighting is cheerful to most people?

a. Bright lighting
b. Dim lighting
c. Soft lighting
d. Lighting that causes glares and shadows

IRincones

Sr. Member
Posts: 321

Reply #1 on: Jul 17, 2018

Answer to Question 1

B

Answer to Question 2

A

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