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Author Question: Technician A says that phone conversations are more positive if you smile when you talk. Technician ... (Read 7884 times)

clippers!

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Technician A says that phone conversations are more positive if you smile when you talk. Technician B says that it doesn't matter if you smile during a phone conversation because the customer can't see you. Which technician is correct?
◦ Technician A only
◦ Technician B only
◦ Both technicians A and B
◦ Neither technician A nor B


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Marked as best answer by clippers! on Aug 13, 2021

Kimmy

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