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Author Question: The postpurchase model in which consumers evaluate services by the amount of influence they have ... (Read 79 times)

Diane

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on: Jun 28, 2018
The postpurchase model in which consumers evaluate services by the amount of influence they have over the service encounter is the:
 A) role congruence model.
  B) perceived-control model.
  C) expectancy disconfirmation model.
  D) script perspective.
  E) servuction model.

Question 2

The term marketspace describes electronic marketplaces unbound by time or space.
 
 Indicate whether the statement is true or false


Viet Thy

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

True


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