Homework Clinic

Social Science Clinic => Business => Topic started by: Metfan725 on Mar 30, 2020

Title: The following statement is almost always helpful when dealing with customer convenience and timing:
Post by: Metfan725 on Mar 30, 2020

Question 1

The chapter identifies four ways to measure your a-plus convenience efforts. With such measures you should be able to answer key questions. What are these questions?

Question 2

The following statement is almost always helpful when dealing with customer convenience and timing:
◦ sorry but we are short of staff today.
◦ the problem will be fixed soon.
◦ we will have a technician at your home between 8 and 5 pm Tuesday.
◦ None of these are particularly useful.

Title: The following statement is almost always helpful when dealing with customer convenience and timing:
Post by: kusterl on Mar 30, 2020

Answer 1

Key questions when measuring convenience efforts include:
• How long do customer contacts take?
• How easy is it to use our telephone system?
• Do we currently offer delivery, immediate online chat, instant email responses, or the like?
• Do we know what kinds of conveniences our competitors offer?

Answer 2

None of these are particularly useful.