The nurse manager at a nursing home wanted to use creative thinking to solve the problem of residents' borrowing each other's cigarettes without permission.
First, the nurse manager called two licensed staff members into her office to discuss the problem. Next, she called in the nursing assistant to join the group. Finally, she called in the social worker to join the group. The nurse manager employed which technique to solve the problem?
a.
Ladder of abstraction
b.
Think tanks
c.
Stepladder technique
d.
Delphi technique
Question 2
An ad hoc committee was formed to collect data about the increase in absenteeism throughout the hospital. To ensure that this ad hoc committee functioned efficiently, the hospital limited the number of committee members to:
a. 8
b. 3
c. 20
d. 18
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