Details in a routine message should be written in the same tone ...

[shofmannx20]

Details in a routine message should be written in the same tone as the opening.
 
  Indicate whether the statement is true or false.

Question 2

To soften the blow of a negative response in a direct message, what should the writer include in the body of the message?
 
  A) Specific identification of the negative news
  B) The option to seek other solutions
  C) Specific reason that lead to the decision
  D) As much detail as possible
  E) Emphasize how the decision can benefit the audience

[jasonq]

Answer to Question 1

Answer: TRUE
Explanation: Use the body to expand on the opening message so that readers get all the information they need. As you provide the details, maintain the supportive tone established in the opening. This tone is easy to continue when your message is entirely positive.

Answer to Question 2

Answer: E
Explanation: E) A better way to format negative news is to be as positive as possible and emphasize how the audience can benefit from the change. However, if the negative news is likely to be a shock or particularly unpleasant for the reader, you'll want to use the indirect approach.

[shofmannx20]

Gracias!

[flexer1n1]

Excellent