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Author Question: Assertive behaviors are based on six beliefs, according to the discussion in the chapter. Describe ... (Read 333 times)

audie

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Question 1

Occasionally, we face customers who are chronic complainers. Once you are certain that you are dealing with such a customer, the text suggests four ways to deal with this person. Describe these.

Question 2

Assertive behaviors are based on six beliefs, according to the discussion in the chapter. Describe four of these underlying beliefs.


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Marked as best answer by audie on Mar 30, 2020

Loise Hard

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