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Subject / Started by	Replies / Views	Last post
To be successful in face-to-face communications a. focus on sharing information b. speak in a way ... Started by dmcintosh	1 Replies 142 Views	Jun 23, 2018 by allisonblackmore
Saying hafta rather than have to is an example of a. good enunciation b. poor enunciation c. ... Started by charchew	1 Replies 114 Views	Jun 23, 2018 by al
When you need to refuse a customer request a. use a direct approach b. do not explain reasons for ... Started by ENagel	1 Replies 124 Views	Jun 23, 2018 by peter
When using e-mail for customer contact a. do not worry about responding promptly b. place lengthy ... Started by torybrooks	1 Replies 180 Views	Jun 23, 2018 by lauravaras
An internal customer is a. someone from outside the company who buys the company's products b. ... Started by rachel9	1 Replies 181 Views	Jun 23, 2018 by EAN94
A telephone message should not contain the name or initials of the person who took the message. ... Started by arivle123	1 Replies 120 Views	Jun 23, 2018 by honnalora
For business calls, it is important to consider the time zone of the location you are calling. ... Started by bobbie	1 Replies 102 Views	Jun 23, 2018 by diana chang
The greeting is the main part of a conversation where parties give and receive information. ... Started by sheilaspns	1 Replies 97 Views	Jun 23, 2018 by TINA
Using proper enunciation and correct pronunciation are important for clarity of speech. Indicate ... Started by Alygatorr01285	1 Replies 105 Views	Jun 23, 2018 by lauravaras
When you need to refuse a customer's request, you should use the direct approach for the message. ... Started by Redwolflake15	1 Replies 105 Views	Jun 23, 2018 by Sassygurl126
Customer contact is any meeting or communication you have with a customer. Indicate whether the ... Started by RRMR	1 Replies 159 Views	Jun 23, 2018 by iman
A major source of income for many companies is the sale of products or services to customers. ... Started by jman1234	1 Replies 137 Views	Jun 23, 2018 by Dnite
To lead a meeting effectively, you should a. follow the agenda b. begin the meeting on time c. ... Started by JMatthes	1 Replies 98 Views	Jun 23, 2018 by babybsemail
During a meeting a. taking notes is considered rude b. you should avoid making eye contact when ... Started by anshika	1 Replies 209 Views	Jun 23, 2018 by leeeep
A document that contains text or images related to a presentation is a. an agenda b. a handout ... Started by hubes95	1 Replies 94 Views	Jun 23, 2018 by dellikani2015
With which type of visual aid are images are transferred to clear acetate film and projected on a ... Started by bclement10	1 Replies 86 Views	Jun 23, 2018 by gasdhashg
Delivery of a presentation a. does not involve the use of nonverbal symbols b. is not as ... Started by mp14	1 Replies 72 Views	Jun 23, 2018 by isabelt_18
The most effective way to deliver a presentation is a. talking from notes b. reciting from memory ... Started by c0205847	1 Replies 94 Views	Jun 23, 2018 by Kimmy
Meetings are most likely to yield good results when they have active participants, organization, and ... Started by Shelles	1 Replies 81 Views	Jun 23, 2018 by fffftttt
Action minutes summarize topics discussed at a meeting, decisions made, and actions to be taken. ... Started by stevenposner	1 Replies 86 Views	Jun 23, 2018 by Madisongo23
Using contrasting colors for the background and the text on electronic slides makes the slides easy ... Started by Ebrown	1 Replies 85 Views	Jun 23, 2018 by mohan
Visual aids for presentations can be displayed using posters, flip charts, transparencies, and ... Started by Pineappleeh	1 Replies 94 Views	Jun 23, 2018 by yahahah24021
Secondary research for a presentation involves locating data that already have been gathered and ... Started by TFauchery	1 Replies 79 Views	Jun 23, 2018 by mochi09
The first step in planning a presentation is to analyze the audience. Indicate whether the ... Started by colton	1 Replies 73 Views	Jun 23, 2018 by bigcheese9
Introductions and briefings are examples of short speeches. Indicate whether the statement is ... Started by CQXA	1 Replies 62 Views	Jun 23, 2018 by krakiolit

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