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Author Question: Phone menus are designed to: A) increase efficiency B) route all calls to a central operator C) ... (Read 291 times)

K@

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on: Jun 25, 2018
Phone menus are designed to:
 A) increase efficiency
  B) route all calls to a central operator
  C) disconnect the caller if none of the menu options apply to the call
  D) keep the caller on hold

Question 2

If a caller makes threats, you should:
 A) hang up immediately
  B) hand the phone over to your supervisor
  C) document the information about the caller and the threat and end the call
  D) try to calm the caller or wait until he or she hangs up


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briezy

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Reply #1 on: Jun 25, 2018
Answer to Question 1

A

Answer to Question 2

C


K@

  • Member
  • Posts: 608
Reply 2 on: Jun 25, 2018
YES! Correct, THANKS for helping me on my review

bblaney

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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