Question 1
A father is listening to his daughter pour her heart out about her rotten day at school. If the father's goal is to primarily focus on his daughter's emotions and feelings, which listening style should he be using?
◦ relational-oriented
◦ analytical-oriented
◦ critical listening
◦ task-oriented
Question 2
According to researcher John Shotter, most people spend too much time __________.
◦ speaking rather than listening
◦ confirming rather than disconfirming
◦ listening rather than speaking
◦ critiquing rather than supporting