The story of USAA Insurance company's refund of premiums for ...

[joesmith1212]

Question 1

An example of applying one-to-one opportunities to internal customers would be:
◦ requiring union membership.
◦ making pay fair for all employees.
◦ making work more engaging and enriching.
◦ cafeteria style benefits programs.

Question 2

The story of USAA Insurance company's refund of premiums for military personnel in the Gulf War illustrates that:
◦ insurance companies are almost all open and generous.
◦ USAA makes significant profits through ridged cost controls.
◦ profits are not important to some successful companies.
◦ illustrated USAA's cultural value of treating customers the way you'd want to be treated.

[Hdosisshsbshs]

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[kemkid17]

thank you