Homework Clinic

Social Science Clinic => Business => Topic started by: OSWALD on Mar 30, 2020

Title: Tech-savvy customers, especially young people or "Net-geners" hold certain expectations about what ...
Post by: OSWALD on Mar 30, 2020

Question 1

What is Web-based customer service and why is it important?

Question 2

Tech-savvy customers, especially young people or "Net-geners" hold certain expectations about what businesses should offer or provide. Describe three customer service expectations as discussed in the chapter.

Title: Tech-savvy customers, especially young people or "Net-geners" hold certain expectations about what ...
Post by: taylorsonier on Mar 30, 2020

Answer 1

Internet-based customer service provides an excellent channel for both pre-sale and post-sale customer support. Customers assume that businesses have a Web site and that it provides useful information. "If you're not on the Web, you're not in business."

Answer 2

Answers should include three of the following:
• Customization
• Scrutiny
• Integrity
• Collaboration
• Entertainment
• Speed
• Innovation

Title: Re: Tech-savvy customers, especially young people or
Post by: Harmanpreet Hans on Mar 20, 2023

thank you