The ____ is an overall favorable impression or unfavorable ...

[student77]

The ____ is an overall favorable impression or unfavorable impression based on early stages of the service encounter.
 A) cognitive dissonance
  B) environmental stimulus
  C) visual pathway
  D) halo effect
  E) technical service quality

Question 2

In Mexico the government has levied a tax on sugary soft drinks. For Coca-Cola, this represents a threat.
 
 Indicate whether the statement is true or false

[smrerig]

Answer to Question 1

D

Answer to Question 2

True

[student77]

TYSM

[Viet Thy]

Gracias!