Passive listening, also called attentive listening, can be useful during a conflict between two nurses about who should take the next admission because
A. It does not require either nurse to really listen to the other.
B. Both nurses are equally likely to end up taking the admission.
C. It will give both nurses the chance to express their perspective.
D. This kind of listening can take place while one of the nurses completes another task.
Question 2
The five stages of listening can be described as
A. Hearing, attending, understanding, remembering, responding
B. Hearing, thinking, understanding, reflecting, responding
C. Hearing, attending, arguing, fact-finding, responding
D. Attending, understanding, remembering, responding, forgetting
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Effective listening skills demonstrate empathy to the patient and break down barriers to communicati
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