Which of the following is a difference between operational-level and tactical-level decision making?
A) Operational decisions are undertaken by managers, whereas tactical decisions are made by junior executives.
B) Operational decisions impact the organization and its industry, whereas tactical decisions deal with routine transactions.
C) Operational decisions mostly address issues like product development and marketing plans, whereas tactical decisions address issues such as investment and hiring policies.
D) Operational decisions require detailed, structured information about actual transactions by customers, whereas tactical decisions need more aggregated information to monitor success and plan next steps.
Question 2
Structural knowledge is in the minds of employees and is difficult to locate because employees may not realize that they possess it.
Indicate whether the statement is true or false
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Changes in the Level of Education, 1975-2010
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