What is the most accurate statement about instant messaging (IM) and text messaging?
A) Using text messaging and instant messaging for business communication will make you look unprofessional.
B) Text messaging requires a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.
C) Instant messaging and text messaging use the same technology and are used for the same purposes.
D) Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals.
Question 2
According to a UNESCO report of employer views, which of the following is categorized as soft skills that are essential for workers in today's business climate?
A) Communication skills
B) Technical skills
C) Decision-specific skills
D) Writing skills
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