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Author Question: A company that had previously sent its call centre business to India has now brought that business ... (Read 54 times)

Metfan725

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on: Dec 3, 2019

Question 1

The decline in customer satisfaction for outsourced call centres highlights which aspect of outsourcing risk?
◦ technological
◦ cost
◦ quality
◦ core competency
◦ erratic utility functionality

Question 2

A company that had previously sent its call centre business to India has now brought that business back to small towns in the U.S. such as Dubuque, Iowa. This is an example of
◦ return outsourcing.
◦ backsourcing.
◦ outsourcing.
◦ offshoring.
◦ inshoring.
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Marked as best answer by Metfan725 on Dec 3, 2019

canderson530

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Reply #1 on: Dec 3, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Metfan725

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Reply 2 on: Dec 3, 2019
Wow, this really help

frankwu0507

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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