Question 1
When attempting to influence employees to change, a critical first step is to:
◦ assemble a team of participants who agree on a course of action.
◦ be specific about what vital behaviors you want people to produce.
◦ create conditions where people can have positive attitudes toward change.
◦ All of the above.
Question 2
Harnessing peer pressure:
◦ is a form of social motivation.
◦ can produce strength in numbers useful to influence change.
◦ often uses opinion leaders to motivate others.
◦ All of the above.