Author Question: What is a similarity between an operation's internal and external customers? a. Both are employed ... (Read 28 times)

jlmhmf · **on:** Aug 2, 2018

What is a similarity between an operation's internal and external customers?

a. Both are employed by the restaurant or foodservice operation.
b. Neither is employed by the restaurant or foodservice operation.
c. Both may leave an operation if it does not deliver high-quality guest service.
d. Neither is free to choose the operation in which he or she seeks high-quality service.

Question 2

What is the purpose of an establishment's brand?

a. Create an image of value in customers' minds.
b. Make customers aware of the menu.
c. Enable a high profit and investment return.
d. Allow the operation to charge higher prices.