When a supervisor has to criticize the work of a subordinate, ...

[penguins]

When a supervisor has to criticize the work of a subordinate, what type of technique will help the subordinate be more receptive to the information?
 
  A) Using accusatory language so there will be no misunderstanding
  B) Using biased language
  C) Sending mixed signals by using nonverbal cues that lets the employee know the issue isn't really critical, while using strong words to describe the issue
  D) Phrasing the comment as positively as possible
  E) Using ambiguous language

Question 2

Which of the following is most likely to trigger a positive response by the audience?
 
  A) Biased language
  B) I language
  C) Provocative questions
  D) Accusatory language
  E) Trigger words

[bigsis44]

Answer to Question 1

Answer: D
Explanation: D) If you phrase criticism simply as a negative statement, your listener may become defensive or tune out. David C. Novak, Chairman, CEO, and President of Yum Brands offers two pieces of advice for giving feedback: start out positively and avoid the word but.

Answer to Question 2

Answer: B
Explanation: B) Positive language, or I language, which focuses on your perception or response rather than assigning blame.