This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: "Emotional labor" has been defined as: (Read 60 times)

JMatthes

  • Hero Member
  • *****
  • Posts: 578
on: Mar 24, 2019
"Emotional labor" has been defined as:
◦ The necessary involvement of the service providers emotions in delivering a service
◦ The cost to the company of dealing with emotional employees
◦ The need of employees to work hard to control their emotions
◦ The emotional wear and tear on service providers when dealing with guests
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by JMatthes on Mar 24, 2019

yotaSR5

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 41% of students answer this correctly


JMatthes

  • Member
  • Posts: 578
Reply 2 on: Mar 24, 2019
Wow, this really help

LVPMS

  • Member
  • Posts: 323
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

Did you know?

Barbituric acid, the base material of barbiturates, was first synthesized in 1863 by Adolph von Bayer. His company later went on to synthesize aspirin for the first time, and Bayer aspirin is still a popular brand today.

Ten hallmarks of emotional health Ten hallmarks of emotional health
Involvement of Magnocellular and Parvocellular Systems in Emotional Perception Involvement of Magnocellular and Parvocellular Systems in Emotional Perception
Proportion of Women and Men in the U.S. Labor Force Proportion of Women and Men in the U.S. Labor Force
North Korea: Labor Issues North Korea: Labor Issues
An educational institution has total direct labor and material costs of $1964 per student. Its ... An educational institution has total direct labor and material costs of $1964 per student. Its ...
The coefficient of the restitution of an object is defined as the ratio of its outgoing to ... The coefficient of the restitution of an object is defined as the ratio of its outgoing to ...
Video: Retina

For a complete list of videos, visit our video library