How does aggression between or against workers differ from violence outside of the workplace?
a. In general, most murder victims in the United States do not know their assailants, but in the workplace most killings occur between co-workers.
b. Instrumental aggression rarely occurs in the workplace, although it is common outside of the workplace.
c. Aggression in the workplace is most often physical.
d. Most aggression in the workplace is verbal.
Question 2
Marietta is experiencing an increase in dissatisfaction with her job and negative feelings about her workplace. Probably a significant factor in her experience of increased stress is ____.
a. engaging in counterproductive work behaviors
b. having too much flexibility in her schedule
c. a genetic predisposition toward hostility
d. having no control over her work situation
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