11 Chapters
TEST-BANK for
Interpersonal Messages Communication and Relationship Skills
4th Edition
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Sample Questions
- Verbal aggressiveness is the opposite of confirmation.
- __________ is the tendency to single out one or two obvious characteristics of a person and believe ...
- Broadly defined conflict is easier to deal with than conflict that is detailed.
- A general recommendation for an apology is to admit wrongdoing.
- Nonnegotiation in which you hammer away at your own point of view until the other person gives in is ...
- Discuss each of the six principles of interpersonal conflict.
- Relationship conflict is concerned with __________.
- The __________ style of conflict has an "I win, you win" philosophy.
- The __________ style of conflict has an "I lose, you win" philosophy.
- When setting the stage for conflict management, it is best to fight in __________ .
- Identify each of the five myths about conflict.
- __________ solutions promote mutual face-saving; both parties can feel good about themselves.
- Which of the following is a strategy for fighting actively?
- Discuss three of the seven impression management strategies available to you. In the description, ...
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