Technician A says that phone conversations are more positive if you smile when you talk. Technician B says that it doesn't matter if you smile during a phone conversation because the customer can't see you. Which technician is correct?
A) Technician A B) Technician B C) Both technicians D) Neither technician
Question 2
Some of the wiring under the hood of a late model vehicle is encased in bright orange covering. This indicates a ________.
A) High voltage electrical system B) High pressure hydraulic systems
C) High pressure air conditioning system D) None of these
The human birth process as an example of positive feedback.
Phone
Nonverbal communications convey strong, powerful messages that may be negative or positive.
To help locate how far the engine is being rotated, the technician is removing the distributor cap ...
Do Phone Use and Driving Mix?
Positive and Negative Reinforcement