Homework Clinic
Social Science Clinic => Business => Management => Topic started by: chandani on Jul 6, 2018
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Which is an effective principle for providing feedback?
A) Focusing feedback on persons rather than behavior pinpoints directly the problem
B) Focusing feedback on inferences and judgments eliminates blocking behavior
C) Focusing feedback on the amount of information the recipient can use helps team members
D) Focusing feedback immediately is more important than looking for the appropriate time
Question 2
Barry is known to challenge unproductive behavior in team meetings by consistently trying to ensure his team members display proper behavior. What role is Barry playing?
A) Task-facilitating role
B) Enforcing role
C) Confronting role
D) Monitoring role
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Answer to Question 1
Answer: C
Explanation: A) Incorrect. Feedback should focus on the specific behavior, rather than on the person.
B) Incorrect. Feedback should focus on observations, rather than on inferences.
C) Correct. This is because information overload causes people to stop listening. Not enough information leads to frustration and misunderstanding.
D) Incorrect. Feedback should be given at an appropriate time and place, rather than immediately or at your convenience.
Answer to Question 2
Answer: C
Explanation: A) Incorrect. This focus on behavior is actually a relationship-building, rather than a task-facilitating role. Barry is playing the prototypical confronting role, which focuses on improving relationships by improving team members' behavior.
B) Incorrect. Enforcing means helping to reinforce team rules, reinforcing standards, and maintaining agreed upon procedures. Barry is playing the prototypical confronting role, which focuses on improving relationships by improving team members' behavior.
C) Correct. Barry is playing the prototypical confronting role, which focuses on improving relationships by improving team members' behavior.
D) Incorrect. Monitoring means checking on progress, developing measures of success and helping to maintain accountability for results. Barry is playing the prototypical confronting role, which focuses on improving relationships by improving team members' behavior.
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thank you