When hosting international visitors an office professional should
A) research cultural attitudes about time in the visitor's culture.
B) locate the visitor's nearest consulate office.
C) learn a few words and phrases in the visitor's language.
D) All of the above.
Question 2
When a visitor must wait to see your manager, the office professional is expected to
A) visit with the caller until the time of the appointment.
B) immediately apologize and indicate the day has been hectic and explain in detail so the
visitor will understand the delay is not your fault.
C) invite the visitor to have a seat, make them feel at ease, then continue working.
D) ignore the caller and continue working.
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