Marketing

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It's not uncommon for buyers to feel neglected by the salesperson once they've placed an order. ... Started by DyllonKazuo	1 Replies 92 Views	Jun 28, 2018 by smrerig
Traditional selling and relational selling are pretty much the same with respect to post-sale ... Started by vicky	1 Replies 138 Views	Jun 28, 2018 by frre432
With respect to relational selling, it is the salesperson's job to follow-up with the customer after ... Started by mynx	1 Replies 115 Views	Jun 28, 2018 by bassamabas
Although not to be used alone, a handwritten thank you card to a customer is always a good form of ... Started by OSWALD	1 Replies 84 Views	Jun 28, 2018 by Beatricemm
E-mail is a good way to stay in touch with the customer because it guarantees the customer will get ... Started by kodithompson	1 Replies 180 Views	Jun 28, 2018 by Hdosisshsbshs
One advantage of computer technology is that salespeople can now track their orders in real time ... Started by penza	3 Replies 94 Views	Jun 28, 2018 by rnehls
For the relational salesperson, it's safe to say that the real work does not begin until after the ... Started by Charlie	1 Replies 105 Views	Jun 28, 2018 by kaylee05
If customer training is necessary, the salesperson should probably always be present or at least ... Started by EAugust	1 Replies 134 Views	Jun 28, 2018 by Beatricemm
A salesperson should take responsibility for problems anyone in the selling organization has caused ... Started by kamilo84	1 Replies 49 Views	Jun 28, 2018 by strudel15
In order to avoid damage to the buyer-seller relationship, the salesperson should blame other ... Started by Alygatorr01285	1 Replies 118 Views	Jun 28, 2018 by chereeb
A customer's problems not being taken seriously by the selling organization is a typical customer ... Started by audie	1 Replies 135 Views	Jun 28, 2018 by kswal303
Some customers will not complain because they feel that their salespeople should be able to read ... Started by abern	1 Replies 45 Views	Jun 28, 2018 by wshriver
Salespeople should always encourage their customers to express their complaints. Indicate whether ... Started by FButt	1 Replies 109 Views	Jun 28, 2018 by prumorgan
An open communication line is critical if salespeople are to build a long-term relationship with ... Started by OSWALD	3 Replies 98 Views	Jun 28, 2018 by manuelcastillo
The first step in the complaint handling process is to ask the customer what he or she would like ... Started by amal	1 Replies 106 Views	Jun 28, 2018 by joechoochoy
One of the first things the salesperson should do when dealing with a complaint is let the customer ... Started by neverstopbelieb	1 Replies 139 Views	Jun 28, 2018 by ms_sulzle
A salesperson should determine ahead of time what a customer is going to complain about so that the ... Started by kfurse	1 Replies 112 Views	Jun 28, 2018 by Chou
Salespeople should avoid letting their complaining customers vent because it only makes matters ... Started by saliriagwu	1 Replies 78 Views	Jun 28, 2018 by jaaaaaaa
Whenever possible, the salesperson should avoid letting the customer determine the best option for ... Started by mspears3	1 Replies 64 Views	Jun 28, 2018 by l.stuut
Before implementing a solution, the salesperson should seek the buyer's agreement that the solution ... Started by KimWrice	1 Replies 103 Views	Jun 28, 2018 by sokh
When resolving complaints, salespeople should focus on what they can do rather than what they can't ... Started by imanialler	1 Replies 84 Views	Jun 28, 2018 by mirabriestensky
Salespeople should make sure that their customers have accurate expectations about how the complaint ... Started by pane00	3 Replies 76 Views	Jun 28, 2018 by Dinolord
Once the sale has been made and the product delivered, the buyer does not want to hear from the ... Started by nautica902	1 Replies 58 Views	Jun 28, 2018 by scottmt
Salespeople involved in relational selling should strive to expand the collaborative involvement ... Started by drink	1 Replies 144 Views	Jun 28, 2018 by komodo7
Seminars, training sessions, and social engagements are good ways for a salesperson to expand the ... Started by Alainaaa8	1 Replies 94 Views	Jun 28, 2018 by ju