Skills and Trades

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Which of the following are essential to all service shops? A) Repair stalls B) Customer write-up ... Started by geodog55	1 Replies 131 Views	Jun 23, 2018 by softEldritch
W. Edwards Deming management principals has been credited with one of the reasons that Japan is now ... Started by clmills979	1 Replies 108 Views	Jun 23, 2018 by sultansheikh
The management theory in which managers direct and make all decisions and employees are to assist ... Started by jake	1 Replies 108 Views	Jun 23, 2018 by yasmina
The best methods to inspire others to action are to _______. A) Rule with a firm hand B) Be a ... Started by Zulu123	1 Replies 148 Views	Jun 23, 2018 by micaelaswann
Some examples of green technology are _______. A) Recycling materials B) Biodegradable supplies ... Started by Arii_bell	1 Replies 92 Views	Jun 23, 2018 by Bison
Which of these tools should be purchased by the technician? A) Diagnostic and testing equipment ... Started by charchew	1 Replies 98 Views	Jun 23, 2018 by frejo
Inspiring others to follow by demonstrating the desired traits or actions would be known as ... Started by Yolanda	3 Replies 106 Views	Jun 23, 2018 by Kingjoffery
What is the definition for Physical Facilities for an automotive service business? What will be ... Started by ishan	1 Replies 121 Views	Jun 23, 2018 by meryzewe
When a manager speaks, customers commonly expect him to speak on behalf of _______. A) The ... Started by D2AR0N	1 Replies 106 Views	Jun 23, 2018 by nixon_s
An effective manager is able and willing to delegate _______. A) Responsibility for assignments ... Started by imowrer	1 Replies 79 Views	Jun 23, 2018 by sarahccccc
List three characteristics of a respected manager. What will be an ideal ... Started by pane00	1 Replies 105 Views	Jun 23, 2018 by mceravolo
A service manager can reduce cost of sales by _______. A) Hiring more entry level technicians at ... Started by Sufayan.ah	1 Replies 142 Views	Jun 23, 2018 by taylorsonier
The __________ is the employee that the owner would expect to be the individual that is able to ... Started by naturalchemist	1 Replies 52 Views	Jun 23, 2018 by Chocorrol77
The person that would communicate with the owner making sure that the service department receives ... Started by waynest	1 Replies 65 Views	Jun 23, 2018 by brbarasa
If you want to increase your shop's net profit you can _______. A) Reduce overhead B) Reduce ... Started by chandani	3 Replies 127 Views	Jun 23, 2018 by Sweetkitty24130
Your partner suggests that the best size building is the largest so your business has room to grow. ... Started by sjones	1 Replies 90 Views	Jun 23, 2018 by Jane
Responsibility for maintaining a good reputation of the shop or company is part of stewardship. ... Started by dejastew	1 Replies 122 Views	Jun 23, 2018 by Cnarkel
The commonly held perception of a person's character and values based on their past actions and ... Started by cabate	1 Replies 358 Views	Jun 23, 2018 by cici
The responsibility to control the bottom line (profit) outweighs the ethical use of resources. ... Started by Kthamas	1 Replies 153 Views	Jun 23, 2018 by todom5090
In a large shop or dealership that has a separate parts department the amount of their parts profit ... Started by asmith134	1 Replies 227 Views	Jun 23, 2018 by bdobbins
Based on today's standards the minimum repair stall space for a surface-mounted lift should be ... Started by armygirl	1 Replies 108 Views	Jun 23, 2018 by bookworm410
At any successful organization, the employees ________. A) Know and can state the company mission ... Started by kfurse	1 Replies 129 Views	Jun 23, 2018 by smrerig
The service manager needs to monitor and evaluate _______ as one of the most important pieces of ... Started by debasdf	3 Replies 160 Views	Jun 23, 2018 by morrie123456
The size of the repair stall should be large enough to provide room for the vehicle and a reasonable ... Started by jace	1 Replies 89 Views	Jun 23, 2018 by Edwyer
When there is simply too much to do and you won't be able to get everything done you should _____. ... Started by kellyjaisingh	1 Replies 40 Views	Jun 23, 2018 by tmlewis4706