Skills and Trades

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Please describe the Ben Franklin Decision Model as outlined in the textbook. What will be an ... Started by OSWALD	1 Replies 102 Views	Jun 23, 2018 by Viet Thy
Marketing experts claim the three top reason why customers buy are _________ (select 3). A) Clean ... Started by s.tung	1 Replies 162 Views	Jun 23, 2018 by skipfourms123
When measuring customer satisfaction you need to be aware of the silent majority because _______. ... Started by KWilfred	1 Replies 82 Views	Jun 23, 2018 by qytan
A time study is ________. A) A common method for equalizing the time each technician gets paid ... Started by jon_i	1 Replies 91 Views	Jun 23, 2018 by Laurenleakan
Two factors that you have to take into account to know your true customer satisfaction are _______. ... Started by altibaby	1 Replies 99 Views	Jun 23, 2018 by abctaiwan
Your shop charges 50.00 per flat rate hour, The shop takes in a 4-hour job that takes the technician ... Started by Awilson837	1 Replies 233 Views	Jun 23, 2018 by sokh
The decision-making process applies to all individuals, no matter what their position. Indicate ... Started by dejastew	3 Replies 163 Views	Jun 23, 2018 by DHRUVSHAH
Shop supplies would most likely be considered _______. A) Direct expenses B) Fixed expenses C) ... Started by V@ndy87	1 Replies 163 Views	Jun 23, 2018 by Sarahjh
The expenses that a company incurs by paying a technician on flat-rate for making a repair is a/an ... Started by mpobi80	1 Replies 123 Views	Jun 23, 2018 by itsakadoozi
Jenna, the service manager is trying to properly categorize expenses. The bill from the electric ... Started by tuffie	1 Replies 76 Views	Jun 23, 2018 by dpost18
Heating, lighting, and rent are good examples of ______. A) Variable expenses B) Gross profit C) ... Started by schs14	1 Replies 147 Views	Jun 23, 2018 by bhavsar
Gross profit is calculated by taking _____________. A) Sales minus all expenses B) Sales minus ... Started by dollx	1 Replies 177 Views	Jun 23, 2018 by kalskdjl1212
The amount the shop paid Julie the lead technician for doing the brake repair on Mr. Smith's car ... Started by vinney12	1 Replies 211 Views	Jun 23, 2018 by kiamars2010
The cost of goods sold is another term for which type of expense? A) Direct B) Fixed C) Overhead ... Started by HudsonKB16	1 Replies 163 Views	Jun 23, 2018 by ky860224
CSI surveying is for the large dealerships and not the small service repair shops. Indicate ... Started by KimWrice	3 Replies 192 Views	Jun 23, 2018 by recede
When it comes to Customer Satisfaction you do not need to be concerned with the mildly dissatisfied ... Started by chandani	1 Replies 102 Views	Jun 23, 2018 by Tabitha_2016
Which of the following statements is NOT true regarding effective communication? A) You should ... Started by vicky	1 Replies 105 Views	Jun 23, 2018 by lauravaras
Please place an X on the line before those questions that are closed questions. A) ____ When did ... Started by crobinson2013	1 Replies 100 Views	Jun 23, 2018 by heyhey123
It is common for an experienced technician to earn _______ hours in a 40 hour work week. A) 30 B) ... Started by APUS57	1 Replies 246 Views	Jun 23, 2018 by reelove4eva
Unless you are able to demonstrate to the other person that you understand their position you will ... Started by Beheh	1 Replies 103 Views	Jun 23, 2018 by ririgirl15
Which of the following is a non-verbal communication? A) Posture B) Tone of voice C) Hand ... Started by jCorn1234	1 Replies 106 Views	Jun 23, 2018 by kalskdjl1212
A great portion of your time and a great measure of your ultimate success can be directly attributed ... Started by abern	1 Replies 161 Views	Jun 23, 2018 by sultana.d
The most common method for establishing customer labor rates in shops is _______. A) Variable ... Started by nenivikky	3 Replies 140 Views	Jun 23, 2018 by tennis14576
Communication is used to _______. A) Negotiate solutions B) Clear up misunderstandings C) ... Started by PhilipSeeMore	1 Replies 114 Views	Jun 23, 2018 by essyface1
The rule of communications states that there is one factor that has the effect on the total message ... Started by sammy	1 Replies 133 Views	Jun 23, 2018 by momolu