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Subject / Started by	Replies / Views	Last post
Straightforward, direct claims are those to which you expect the receiver to agree readily. ... Started by meagbuch	3 Replies 61 Views	Jun 23, 2018 by ky860224
Phone calls and e-mail messages are usually taken more seriously than a written claim letter. ... Started by kellyjaisingh	1 Replies 107 Views	Jun 23, 2018 by Fayaz00962
If you have a complaint against a company, you should begin by posting your comments online on ... Started by MirandaLo	1 Replies 124 Views	Jun 23, 2018 by flannelavenger
An adjustment message granting a claim should be arranged using the direct pattern. Indicate ... Started by big1devin	1 Replies 101 Views	Jun 23, 2018 by gcook
The following statement is an effective way to grant a customer's claim because it shows generosity: ... Started by viki	1 Replies 169 Views	Jun 23, 2018 by blfontai
Avoid using words such as regret, inconvenience, and misunderstanding in adjustment messages. ... Started by ENagel	1 Replies 98 Views	Jun 23, 2018 by Yixagurpuldink
Oral messages are usually more expressive and more meaningful to receivers than written goodwill ... Started by MGLQZ	1 Replies 52 Views	Jun 23, 2018 by ashely1112
The following sentence could serve as an effective opening for a message of thanks: Thanks, Lyndsay, ... Started by V@ndy87	1 Replies 43 Views	Jun 23, 2018 by shailee
Commercial, preprinted sympathy cards are the most effective for expressing condolences. Indicate ... Started by amal	3 Replies 83 Views	Jun 23, 2018 by Leostella20
Businesses and professionals can take individuals to court for negative comments online. Indicate ... Started by burchfield96	1 Replies 102 Views	Jun 23, 2018 by tjayeee
The majority of your writing on the job will involve ________. A) negative messages B) routine, ... Started by scienceeasy	1 Replies 444 Views	Jun 23, 2018 by Pariscourtney
Will has decided to write a letter to a local law firm to ask about summer internship opportunities. ... Started by LaDunn	1 Replies 143 Views	Jun 23, 2018 by IAPPLET
A business letter is a better channel choice than e-mail when ________. A) the matter requires ... Started by moongchi	1 Replies 69 Views	Jun 23, 2018 by snackralk
Allison has used a bulleted list, ample amounts of white space, and headings in an e-mail message to ... Started by SAVANNAHHOOPER23	1 Replies 118 Views	Jun 23, 2018 by katara
During the third phase of the 3-x-3 writing process, Stephen asks himself the following questions ... Started by tnt_battle	1 Replies 62 Views	Jun 23, 2018 by emilymalinowski12
Devon is welcoming a new customer to his company's accounting services. How should Devon contact ... Started by Bernana	1 Replies 157 Views	Jun 23, 2018 by Qarqy
Routine request and response messages should be written using ________. A) the indirect strategy ... Started by JMatthes	3 Replies 153 Views	Jun 23, 2018 by olderstudent
Kevin is writing a routine e-mail request that he believes will be received positively. The main ... Started by Redwolflake15	1 Replies 387 Views	Jun 23, 2018 by kbennett34
Which of the following is the best example of placing the most important information first in a ... Started by OSWALD	1 Replies 69 Views	Jun 23, 2018 by Moriaki
Which of the following is a command disguised as a polite request? A) I need your sales data by ... Started by jho37	1 Replies 115 Views	Jun 23, 2018 by ansleighelindsey
The body of a routine message that requests information or action should ________. A) present ... Started by Deast7027	1 Replies 110 Views	Jun 23, 2018 by rachel
You must ask a series of questions in a routine request e-mail message. What is the best way to ... Started by madam-professor	1 Replies 99 Views	Jun 23, 2018 by hollysheppard095
Which of the following is the best closing sentence for a message requesting information? A) Thank ... Started by Frost2351	1 Replies 45 Views	Jun 23, 2018 by ErinKing
Which of the following is the most effective subject line for a routine response message? A) This is ... Started by newbem	1 Replies 64 Views	Jun 23, 2018 by wshriver
A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What ... Started by Chloeellawright	3 Replies 141 Views	Jun 23, 2018 by k2629

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