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Subject / Started by	Replies / Views	Last post
________ establish rules of conduct to be followed within an organization. A) Instruction messages ... Started by Chelseaamend	1 Replies 66 Views	Jun 23, 2018 by pallen55
Which of the following instructions is in the imperative (command) mood? A) Your report should be ... Started by lidoalex	1 Replies 88 Views	Jun 23, 2018 by Tonyam972
What is the most accurate statement about direct claim and complaint messages? A) Straightforward ... Started by genevieve1028	1 Replies 49 Views	Jun 23, 2018 by leannegxo
Yolanda booked a hotel through an online booking site. Her accommodations were not as the website ... Started by anshika	1 Replies 70 Views	Jun 23, 2018 by verrinzo
The opening of a direct claim letter should ________. A) explain the problem in detail and justify ... Started by DelorasTo	1 Replies 97 Views	Jun 23, 2018 by lucas dlamini
The body of a direct claim letter should ________. A) offer a sincere compliment or point of ... Started by RODY.ELKHALIL	1 Replies 77 Views	Jun 23, 2018 by karlss
What is the most accurate statement about posting complaints online? A) Letting off steam makes ... Started by RRMR	1 Replies 92 Views	Jun 23, 2018 by otokexnaru
In writing adjustment messages to customers, your goal should be to ________. A) rectify a wrong, if ... Started by tuffie	3 Replies 51 Views	Jun 23, 2018 by jlaineee
What should you do in the body of an adjustment letter? A) Explain who specifically is to blame for ... Started by HCHenry	1 Replies 84 Views	Jun 23, 2018 by ricroger
Which of the following is the best closing for an adjustment message? A) We apologize for any ... Started by burton19126	1 Replies 61 Views	Jun 23, 2018 by flexer1n1
The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five ... Started by shenderson6	1 Replies 160 Views	Jun 23, 2018 by lorealeza77
It's a good idea to send a thank-you note ________. A) when someone gives you a gift B) when ... Started by littleanan	1 Replies 70 Views	Jun 23, 2018 by wergv
Because customers are already upset, the language of adjustment messages should be particularly ... Started by madam-professor	1 Replies 80 Views	Jun 23, 2018 by yifu223
Your response to a congratulatory note or other goodwill message ________. A) is frowned upon ... Started by mynx	1 Replies 55 Views	Jun 23, 2018 by courtney_bruh
Avoiding such comments as I remember when I ... is important in making sure that your goodwill ... Started by faduma	1 Replies 153 Views	Jun 23, 2018 by annierak
Business letters are important when a permanent record is required, when a message is confidential, ... Started by rosent76	3 Replies 65 Views	Jun 23, 2018 by nanny
The most emphatic positions in a message are the opening and ________. Fill in the blank(s) with ... Started by Frost2351	1 Replies 213 Views	Jun 23, 2018 by jjorrostieta
Action information and deadlines belong in the ________ of a routine request message. Fill in the ... Started by evelyn o bentley	1 Replies 82 Views	Jun 23, 2018 by shaquita
Social media experts say that not every comment on the Web by a customer merits a response. They ... Started by plus1	1 Replies 146 Views	Jun 23, 2018 by apple
________ (or complaint) letters are written by customers to identify or to correct a problem with ... Started by newbem	1 Replies 71 Views	Jun 23, 2018 by gabrielle_lawrence
Even in an age of digital communication, claims written as ________ are taken more seriously than ... Started by V@ndy87	1 Replies 73 Views	Jun 23, 2018 by Bison
Deciding whether to ________ to a customer in an adjustment message is a debatable issue. Some ... Started by lindiwe	1 Replies 99 Views	Jun 23, 2018 by Sammyo
Goodwill messages should be selfless, specific, sincere, spontaneous, and ________. Fill in the ... Started by hubes95	1 Replies 55 Views	Jun 23, 2018 by alexanderhamilton
Planning for ________ is important in helping you determine whether your message has been ... Started by dmcintosh	3 Replies 75 Views	Jun 23, 2018 by pocatato
You are responsible for writing an instruction e-mail message that will outline the new procedures ... Started by mckennatimberlake	1 Replies 166 Views	Jun 23, 2018 by Heffejeff

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