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Subject / Started by	Replies / Views	Last post
When formatting business letters, you should use ragged-right margins. Indicate whether the ... Started by abc	1 Replies 151 Views	Jun 23, 2018 by otokexnaru
Place any details explaining your request for information in the body of your request message. ... Started by Collmarie	1 Replies 148 Views	Jun 23, 2018 by abctaiwan
I have before me your e-mail inquiry dated October 9 is an effective opening for a reply message. ... Started by ENagel	1 Replies 220 Views	Jun 23, 2018 by aprice35067
Trina must respond to a customer inquiry. Her response should not only answer the customer's ... Started by rl	3 Replies 246 Views	Jun 23, 2018 by CourtneyCNorton
When you respond to customers online, you should do so in less than 24 hours. Indicate whether the ... Started by Zoey63294	1 Replies 71 Views	Jun 23, 2018 by olderstudent
Instructions should be divided into a series of steps, and then each step should be written in the ... Started by joblessjake	1 Replies 94 Views	Jun 23, 2018 by ndhahbi
When you expect the receiver of your claim message to agree with your claim, you should use the ... Started by sdfghj	1 Replies 137 Views	Jun 23, 2018 by isabelt_18
When a customer has a legitimate claim or complaint, he or she can expect a positive response from a ... Started by melina_rosy	1 Replies 79 Views	Jun 23, 2018 by samiel-sayed
To get the best results, write your claim promptly because delaying a claim makes it seem less ... Started by folubunmi	1 Replies 225 Views	Jun 23, 2018 by wuly
Individuals can be sued for negative comments made online. Indicate whether the statement is true ... Started by neverstopbelieb	1 Replies 102 Views	Jun 23, 2018 by sarahccccc
Businesses grant legitimate adjustments for two reasons: to protect themselves against future ... Started by ghost!	1 Replies 108 Views	Jun 23, 2018 by manuelcastillo
One goal of an adjustment message is to promote future business. Indicate whether the statement is ... Started by Yolanda	3 Replies 120 Views	Jun 23, 2018 by Sierray
I'm sorry for any inconvenience we may have caused is an effective apology statement to include in ... Started by luminitza	1 Replies 85 Views	Jun 23, 2018 by fffftttt
In the closing paragraph of an adjustment message, it is inappropriate to mention another one of ... Started by shenderson6	1 Replies 94 Views	Jun 23, 2018 by raili21
A personally written message will have more impact on your reader than a ready-made card. Indicate ... Started by shofmannx20	1 Replies 58 Views	Jun 23, 2018 by bpool94
When writing goodwill messages, you should always use the you perspective. Indicate whether the ... Started by SGallaher96	1 Replies 142 Views	Jun 23, 2018 by cici
Sympathy notes are probably more difficult to write than any other type of message. Indicate ... Started by lb_gilbert	1 Replies 84 Views	Jun 23, 2018 by Mollythedog
Most workplace communications will involve routine messages that are positive or neutral. Therefore, ... Started by Chloeellawright	1 Replies 83 Views	Jun 23, 2018 by Swizqar
The first sentence of a direct request is usually a question or a polite ____________________ such ... Started by mrsjacobs44	1 Replies 177 Views	Jun 23, 2018 by InfiniteSteez
When a message is written to identify or to correct a wrong, the message is called a(n) ... Started by CBme	3 Replies 115 Views	Jun 23, 2018 by ASDFGJLO
When a company receives a claim and decides to respond favorably, the message is called a(n) ... Started by melly21297	1 Replies 117 Views	Jun 23, 2018 by kingdude89
Messages that offer thanks, recognition, or sympathy are called ____________________ messages. Fill ... Started by shofmannx20	1 Replies 106 Views	Jun 23, 2018 by diana chang
Every business person will need to write a negative business message that may disappoint, irritate, ... Started by bobbysung	1 Replies 127 Views	Jun 23, 2018 by rleezy04
Business communicators have many goals in conveying negative news. Which of the following is not a ... Started by neverstopbelieb	1 Replies 96 Views	Jun 23, 2018 by swimkari
To convey empathy and sensitivity when delivering bad news, you should A) show that you are human by ... Started by CBme	1 Replies 88 Views	Jun 23, 2018 by verrinzo

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