Author Question: When responding to customer concerns, you should only respond in those areas in which you are ... (Read 21 times)

saraeharris · **on:** Jun 23, 2018

When responding to customer concerns, you should only respond in those areas in which you are qualified.

Indicate whether the statement is true or false

Question 2

If a visitor to your organization has no appointment, taking his or her name, the name of the organization he or she represents, or the purpose of the visit is not required.

Indicate whether the statement is true or false

mmj22343 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

TRUE
When responding to customer concerns, you should only respond in those areas in which you
are qualified. Also, you should quickly redirect the customer to other staff members if
necessary.

Answer to Question 2

FALSE
If a visitor to your organization has no appointment, taking his or her name, the name of the
organization he or she represents, and the purpose of the visit is required. It is good to take
this information and relay it to the person who you think can be of most help to the visitor.