Author Question: Which part of an indirect format message serves as a transition to the purpose of the message? A) ... (Read 97 times)

torybrooks · **on:** Jun 23, 2018

Which part of an indirect format message serves as a transition to the purpose of the message?

A) The apology
B) The news
C) The reasons for the news
D) The buffer
E) The explanation of company policy

Question 2

When giving reasons for the decision, how should they be ordered?

A) Most negative first
B) Most controversial first
C) Most positive first
D) Most general first
E) Most detailed first

duke02 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: D
Explanation: D) An effective buffer serves as a transition to the next part of your message, in which you build up the explanations and information that will culminate in your negative news.

Answer to Question 2

Answer: C
Explanation: C) By giving your reasons effectively, you help maintain focus on the issues at hand and defuse the emotions that always accompany significantly bad news. An effective way to do this is to start with positive or neutral points and move through progressively negative points. Provide enough detail for the audience to understand your reasons but be concise.