Author Question: ____ is the level of service the customer actually wants to receive. A) Desired service B) ... (Read 89 times)

lbcchick

  • Hero Member
  • *****
  • Posts: 550
____ is the level of service the customer actually wants to receive.
 A) Desired service
  B) Predicted service
  C) Perceived service
  D) Adequate service
  E) Derived expectations

Question 2

One way of looking at __________ is to consider the marketing and financial value associated with a brand's position in the marketplace.
 A) brand equity
  B) brand identity
  C) brand equality
  D) brand value
  E) brand capitalization



GCabra

  • Sr. Member
  • ****
  • Posts: 331
Answer to Question 1

A

Answer to Question 2

A



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Human stomach acid is strong enough to dissolve small pieces of metal such as razor blades or staples.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

Chronic necrotizing aspergillosis has a slowly progressive process that, unlike invasive aspergillosis, does not spread to other organ systems or the blood vessels. It most often affects middle-aged and elderly individuals, spreading to surrounding tissue in the lungs. The disease often does not respond to conventionally successful treatments, and requires individualized therapies in order to keep it from becoming life-threatening.

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

For a complete list of videos, visit our video library