The smaller the size of the firm,
a. the larger the technology bill.
b. the greater the need for routinization.
c. the lower the significance of paperwork.
d. the more routine the transactions.
e. the lower the level of occupational specialization.
Question 2
As a claims adjuster for an insurance company, Catherine has done nothing except process claims. Because of changes in her company, she will now have a group of policies to service, from the purchase of the policy through annual renewals, and including any claims the customer might have. Catherine will be the only point of contact for her group of customers for anything they need from the insurance company. This change in Catherine's job is an example of
a. technological displacement.
b. routinization.
c. rationalization.
d. technological determinism.
e. job enlargement.
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