Voice is an active and constructive response to dissatisfaction. ...

[waynest]

Voice is an active and constructive response to dissatisfaction.
 
  Indicate whether the statement is true or false

Question 2

Which is not one of the steps in the rational decision-making model?
 
  A) defining the problem
  B) identifying the decision criteria
  C) evaluating the alternatives
  D) finding a reasonable solution
  E) selecting the best alternative

[jasonq]

Answer to Question 1

TRUE
Explanation: Voice response is the dissatisfaction expressed through active and constructive attempts to improve conditions.

Answer to Question 2

D
Explanation: D) The rational decision-making model follows a six-step process. The steps are: 1. Define the problem; 2. Identify the decision criteria; 3. Allocate weights to the criteria; 4. Develop the alternatives; 5. Evaluate the alternatives; 6. Select the best alternative. Computing the decision perceptions is not a step in the model. It assumes that the decision maker has complete information and is able to identify all the relevant options in an unbiased manner. As you might imagine, most decisions in the real world don't follow the rational model. People are usually content to find an acceptable or reasonable solution to a problem rather than an optimal one.

[waynest]

Thank you

[jasonq]

No problemo