Which component of the Internet mindset is focused on ...

[xroflmao]

Which component of the Internet mindset is focused on personalizing a customer's communications with the company?
 
  A)
 
  eliminate mass market communication
  B)
 
  eliminate broadcast customer contact
  C)
 
  customer time frame
  D)
 
  bottom-up culture

Question 2

What is the difference between alternate and exception flow?
 
  What will be an ideal response?

[bassamabas]

Answer to Question 1

A

Answer to Question 2

Exception flows are those events that prevent certain steps, or the entire use case, from completing successfully. Alternate flows are the conditional steps in the scenario of a use case. If a step is not part of the normal flow and is needed only if a condition is true or false, then it belongs to the alternate flow.