Author Question: How should an individual be supported through the change process? 1. Recognition of contributions ... (Read 39 times)

TVarnum · **on:** Jul 8, 2018

How should an individual be supported through the change process?

1. Recognition of contributions to build self-confidence
2. Given only a small amount of information concerning the change so as not to overwhelm with information
3. Instruction on any new processes within 6 weeks of the change occurring
4. Referral to the employee-assistance program

Question 2

What should a nurse working in a public nonprofit hospital understand?

1. The hospital is publicly traded on the New York Stock Exchange.
2. The hospital provides care only if the patient has the ability to pay.
3. Federal, state, or local governments govern this type of hospital.
4. The hospital is owned by a voluntary board of trustees.

kalskdjl1212 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

Correct Answer: 1

Change is most threatening in the presence of insecurity. Informing personnel of reasons for change can help reduce resistance. Helping them cope and recognizing their contribution also minimizes resistance to change. An individual facing change needs information clarified, and accurate and timely feedback should be given. Individuals should be kept up to date on the change process; being told 6 weeks after the change is implemented will increase insecure feeling of the individual. When managing change the employee assistance program is not an appropriate referral. The goal should be to maintain a climate of trust, support, and confidence.

Answer to Question 2

Correct Answer: 3

Federal, state, or local government agencies govern public nonprofit hospitals, which provide care regardless of the patient's ability to pay. Private for-profit hospitals are owned by private investors to make profits. For-profit organizations have shareholders who invest money and expect a return on investment. Private- not-for-profit hospitals are owned by a voluntary board of trustees to provide care for both paying clients and those who require charitable care.