Question 1
Which of the following is a one-time event that can yield dramatic performance improvements?
◦ Business process reengineering (BPR).
◦ Business process management (BPM).
◦ Business process innovation (BPI).
◦ Business process diagramming (BPD).
Question 2
Which of the following technology allows for a continuous approach to improve and to optimize business processes?
◦ Business process reengineering (BPR).
◦ Business process management (BPM).
◦ Business process innovation (BPI).
◦ Business process diagramming (BPD).