What is the essential feature of enterprise social media?
◦ the capacity for upward, downward, and horizontal communication that is available to all organizational members
◦ the capacity to record, store, and share ideas that can be accessed by an organization's customers
◦ the capacity to record, store, and share ideas that can be accessed by all organizational members
◦ the capacity to record, store, and share ideas that can be accessed by the general public
◦ the capacity to record, store, and share ideas that can be accessed by the senior management of an organization