Which of the following questions would NOT be helpful in developing a credit and collection policy?
a. What kind of payment arrangements can be made if the patient does not pay at the time of service?
b. How would a reminder initially be managed: by telephone, by a note on the statement, or by letter?
c. At what point will a patient's bill be considered delinquent?
d. What is the most convenient time of the month for patients to make a payment?
Question 2
The parts of a manual toothbrush are the _________.
1 . head
2 . shank
3 . handle
a. 1, 2, 3
b. 3 only
c. 1 and 3
d. none of the above